Support

Need an answer now? Live chat is the quickest way to reach us. Click the chat icon on the site and you’ll typically connect with a friendly agent within a few minutes. Live chat is ideal for urgent questions about deposits, bonus activation, or game issues.

Prefer email? Send a detailed message to support@luckybonanza.ag. We reply to most email inquiries within 12–48 hours, depending on volume. For account verification, withdrawal follow-ups, or documentation requests, allow up to 72 hours while our team reviews submissions.

Phone not available? Here’s how we help anyway

Lucky Bonanza does not offer direct phone support at this time. If you prefer a call, tell us in chat or email and we’ll arrange the best alternative, such as a scheduled callback or a step-by-step support session via chat. Live chat and email let us share links, screenshots, and instructions instantly, which speeds up resolutions compared with voice calls.

We handle accounts, payments, and promos

Our support team is trained to help with the most common player needs, including:

Account setup, password resets, and verification.
Deposits and withdrawals using Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Tether, Visa, and MasterCard.
Tracking crypto transactions — share your TXID and we’ll help trace confirmations.
Promo and bonus questions, from no-deposit offers like "LB20FS" and "LB10CHIP" to welcome codes such as "LB200." We’ll explain wagering, max-bet limits while wagering, expiry windows, and any opt-in steps.
Game or technical issues with titles from providers like Betsoft, Rival Gaming, and SA Gaming.

If an issue needs extra time (for example, identity checks or a manual payout review), we’ll keep you updated on progress and expected timeframes.

Quick answers when you don’t want to wait

We don’t currently maintain a public FAQ page, so the fastest way to get prompt, accurate answers is live chat or email. For promo rules, wagering contributions, expiry, and max cashout details, check the specific offer terms on the promotions page or ask support to send a direct link.

Friendly, knowledgeable help you can trust

Our agents know the site, the bonuses, and common crypto quirks. They’ll walk you through step-by-step fixes, explain promo terms in plain language, and escalate urgent cases to specialists when needed. We aim for clear, respectful service so you feel comfortable asking for help — whether it’s about gameplay, transactions, or account security.

Safety, limits, and responsible play

If you’re worried about limits or need a timeout, contact support and we’ll explain deposit limits, temporary self-exclusion, and other responsible-gambling tools. We encourage players to set sensible limits and to reach out if gambling stops being fun.

If you need help now, open live chat or email support@luckybonanza.ag — we’re here to make your experience smooth and secure.