FAQ

Signing up is quick. Click “Register” or “Sign Up,” enter your email, create a secure password, and provide the required personal details like name, date of birth, and address. Use accurate information — it’s needed for verification and withdrawals. After registering, check your email for a confirmation link and follow it to verify your address.You can fund your account immediately, but some promotions require you to opt in or enter a promo code at the cashier before making a deposit. Keep your login credentials private, enable any extra security options offered, and review the terms for any bonus you accept before wagering.

Lucky Bonanza has a tiered welcome package and frequent reloads. Typical welcome promos include: 200% up to $500 + 50 free spins on first deposit (code: LB200; 30x bonus wagering, 25x free-spin winnings). 100% up to $2,000 on second deposit (code: LB100; 30x). 50% up to $3,000 on third deposit (code: LB50; 30x). 150% up to $1,500 on fourth deposit (code: LB150; 30x). 100% up to $1,000 on fifth deposit (code: LBW100; 30x).Promos typically require a minimum $20 deposit, have a 7-day expiry, and limit max bet to $2.50 while wagering. Contribution rates are usually 100% for slots, 10% for table games, and 0% for live dealer unless stated otherwise. Always opt in or enter the promo code at the cashier before wagering, and read the full terms on the promotions page.

Yes. Lucky Bonanza runs two common no-deposit offers: 20 Free Spins (code: LB20FS). Winnings from these spins carry a 35x wagering requirement and expire in 3 days. Spins are typically restricted to a selected “Bonanza”-themed slot. $10 Free Chip (code: LB10CHIP). This is bonus funds, wagered at 40x, valid on slots only, and expires in 3 days.To claim, register an account, go to the promotions or cashier page, and enter the promo code before wagering. No deposit is required, but you must meet the wagering and expiry conditions to withdraw winnings. No-deposit offers are capped (for example, general policy often limits cashout from no-deposit offers to $100), so check the specific terms.

Lucky Bonanza accepts crypto and traditional cards. Payment methods include Bitcoin Cash (BCH), Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), Visa, and MasterCard. Supported currencies include USD and several cryptocurrencies.Minimum deposit for most promotions is $20. Processing times vary: Crypto deposits: usually near-instant. Card deposits: generally instant. Withdrawals: crypto withdrawals are typically fastest (hours to a few days depending on blockchain and verification), card withdrawals depend on your bank and can take several business days.Make sure your account is fully verified before requesting large withdrawals; KYC holds can delay processing. For deposit- or promo-specific details, check the cashier and promo terms.

Wagering requirements tell you how many times you must play through bonus funds or free-spin winnings before you can withdraw them. Examples: Deposit bonuses: commonly 30x the bonus amount (e.g., a $100 bonus with 30x requires $3,000 wagered). Free-spin winnings: typically 25x–35x as stated per promo (LB20FS: 35x). Cashback: usually 1x.Contribution rates matter: slots usually contribute 100%, table games 10%, and live dealer 0% toward wagering requirements unless the promotion states otherwise. While wagering, the maximum allowed bet is $2.50 per spin or equivalent. Bonuses are "sticky" (bonus funds remain locked and are removed if you withdraw before clearing wagering). Always check the promo’s terms for expiry windows and bet limits.

Yes. Lucky Bonanza applies caps and rules to bonus cashouts. Typical limits include: No-deposit offer cashouts capped at $100. Deposit-based bonuses may limit withdrawals to 10× the granted bonus unless specified otherwise. Bonus funds are sticky and will be removed on withdrawal requests before wagering is complete.Expiry rules often apply (e.g., 3 days for no-deposit offers, 7 days for deposit bonuses), and maximum bet limits while wagering are usually $2.50 per spin. Always confirm the exact cap and terms on the specific promotion before playing.

Yes. Lucky Bonanza is optimized for mobile play and works on most modern iOS and Android smartphones and tablets via your device’s browser. The mobile site supports slots, many table games, and selected promotions, with an interface tailored for touch play.For the best experience, keep your browser updated, enable cookies, and try a different browser if you see layout issues. If a game isn’t available on mobile, it may be listed as desktop-only on the game details page.

Lucky Bonanza offers a varied library from providers like Betsoft, Dragon Gaming, Mancala Gaming, Mascot Gaming, Rival Gaming, SA Gaming, and Wingo. You’ll find classic and video slots, progressive jackpots, and a selection of table games. Live dealer availability can vary by region and promotion.Game contributions toward wagering differ — slots mainly count 100%, many table games contribute 10%, and live dealer often contributes 0% unless the offer states otherwise. Check each game’s information for RTP details and volatility where available.

Lucky Bonanza states it operates under regulated standards and uses industry-standard measures to ensure fair play. Random Number Generators (RNGs) are used for non-live games, and game providers listed are known suppliers with their own testing routines. For exact licensing details and any third-party audit certificates, check the site footer or the terms and conditions where licensing authority and audit results are published.Always verify the license and read the fairness and audit statements on the site if you want confirmation of independent testing.

When you request withdrawals or exceed verification thresholds, Lucky Bonanza will ask for KYC documents to confirm identity and payment ownership. Typical requirements include: Government-issued photo ID (passport, driver’s license). Proof of address (utility bill or bank statement dated within the last 3 months). Proof of payment method (photo or screenshot of your crypto wallet address or last 4 digits of your card, as applicable).Submit clear, readable scans or photos via the site’s secure upload tool. Verification speeds vary; completing KYC promptly helps avoid withdrawal delays.

Lucky Bonanza offers live chat for immediate help and email support at support@luckybonanza.ag. For fastest response, use live chat for account issues, payment questions, or technical problems. If you need to attach documents for KYC or want a written record, email is best. Include your account username, a clear description of the issue, and any relevant screenshots to speed resolution.If you suspect unauthorized access, contact support immediately and change your password.

Lucky Bonanza provides responsible gambling tools like deposit limits, time-outs, and self-exclusion options—check your account settings or contact support to set limits. The casino encourages players to gamble within their means and provides information on problem gambling resources.On security, Lucky Bonanza uses encryption and secure data-handling practices to protect personal and financial information. Use strong, unique passwords, enable any available account protections, and never share login details. If you have security concerns, contact support immediately.